Frequently asked questions

FAQ

Is it safe to leave the humidifier on overnight?

Yes, its quiet operation and cool mist make it safe for overnight use. Ensure the water tank is filled and it’s connected to a stable USB power source.

How do I clean the humidifier?

Empty the water tank, wipe it with a soft cloth, and use a vinegar-water solution to clean the ultrasonic plate. Regular cleaning ensures optimal performance.

What is the water tank capacity?

The tank holds enough water for several hours of continuous mist. Refill as needed, depending on usage and room size, for uninterrupted humidification.

Can it be used in large rooms?

It’s best for small to medium rooms, like bedrooms or offices. For larger spaces, multiple units may be needed for effective humidification.

Is it portable?

Yes, its USB-powered design makes it easy to move between rooms or use on the go, provided you have a compatible power source.

What type of water should I use?

Use distilled or filtered water to prevent mineral buildup and ensure the humidifier’s longevity. Avoid tap water in areas with high mineral content.

Do you ship internationally?

Yes, we ship to many countries. Check www.theglowshroom.com for shipping details, costs, and estimated delivery times based on your location.

How long is the USB cable?

The included USB cable is approximately 1 meter long, offering flexibility for placement near power sources like laptops or adapters.

How can I contact customer support?

Reach us at support@theglowshroom.com or visit www.theglowshroom.com for assistance. Our team is here to help with any questions or concerns.

What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@theglowshroom.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@theglowshroom.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too. We will always strive to provide the best customer service possible, do not hesitate to contact us at support@theglowshroom.com.